csn-annual-data-book-2024
by Celero Playground
CONSUMER SENTINEL NETWORK 2024
Data Book
March 2025
Table of Contents
Report Subject
About the Sentinel Data Book
- Introduction ...................................................................................................................................................2
- Inside the Numbers .......................................................................................................................................3
- Executive Summary .......................................................................................................................................4
- Visual Snapshot .............................................................................................................................................5
National Statistics
- Number of Fraud, Identity Theft, and Other Reports by Year .....................................................................6
- Report Categories .........................................................................................................................................7
- Report Types ..................................................................................................................................................8
- Number of Reports by Type ..........................................................................................................................9
- Fraud Reports by Amount Lost ...................................................................................................................10
- Fraud Reports by Payment Method ............................................................................................................11
- Fraud Reports by Contact Method ..............................................................................................................12
- Reported Frauds and Losses by Age ..........................................................................................................13
Identity Theft
- Identity Theft Reports by Type ....................................................................................................................14
- Top Three Identity Theft Reports by Year ..................................................................................................15
- Identity Theft Reports and Types by Age ....................................................................................................16
Military Consumers
- Report Types by Status, Branch, and Rank ...............................................................................................17
- Top Reports by Category .............................................................................................................................18
- Identity Theft Reports by Type ....................................................................................................................19
State and Local Statistics
- State Rankings: Fraud and Other Reports ................................................................................................20
- State Rankings: Identity Theft Reports ......................................................................................................21
- Individual State Pages
- Fifty States, District of Columbia (DC), and Puerto Rico ................................................................22-73
- Top 50 Metropolitan Areas: Fraud and Other Reports .............................................................................74
- Top 50 Metropolitan Areas: Identity Theft Reports ...................................................................................75
Appendices
- A1: The Consumer Sentinel Network..........................................................................................................76
- A2: Major Data Contributors .......................................................................................................................77
- A3: Data Contributors ............................................................................................................................78-79
- A4: Better Business Bureau Data Contributors .........................................................................................80
- B1: Descriptions of Report Categories .................................................................................................81-84
- B2: Report Categories over Three Years ....................................................................................................85
- B3: Detailed Report Categories over Three Years ..............................................................................86-89
- C: Fraud Reports and Amount Lost by State .............................................................................................90
Introduction
The FTC takes in reports from consumers about problems they experience in the marketplace. The reports are stored in the Consumer Sentinel Network (Sentinel), a secure online database available only to law enforcement. While the FTC does not intervene in individual consumer disputes, its law enforcement partners – whether they are down the street, across the nation, or around the world – can use information in the database to spot trends, identify questionable business practices and targets, and enforce the law.
Since 1997, Sentinel has collected tens of millions of consumer reports about fraud, identity theft, and other consumer protection topics. During 2024, Sentinel received 6.5 million consumer reports, which the FTC has sorted into 29 top categories. The 2024 Consumer Sentinel Network Data Book (Sentinel Data Book) has aggregated information about what consumers told us last year on the full range of fraud, identity theft, and other consumer protection topics. The Consumer Sentinel data is also available online in an interactive format at ftc.gov/exploredata, with updates provided quarterly. The Sentinel Data Book is based on unverified reports filed by consumers. The data is not based on a consumer survey. Sentinel has a five-year data retention policy, with reports older than five years purged biannually.
In addition to taking consumer reports directly from people who call the FTC's call center or report online, Sentinel also includes reports filed with other federal, state, local, and international law enforcement agencies, as well as other organizations, like the Better Business Bureau and the Microsoft Corporation Cyber Crime Center.
In 2024, the FTC was pleased to welcome the data contributions of USA.gov. A full listing of data contributors is available in Appendices A3 and A4. Non-government organizations that contribute reports do not have access to Sentinel reports, as access is limited to law enforcement agencies.
For more information about the Consumer Sentinel Network, visit www.FTC.gov/Sentinel. Law enforcement personnel may join Sentinel at Register.ConsumerSentinel.gov.
Inside the Numbers
Sentinel sorts consumer reports into 29 top categories. Appendices B1 - B3 provide detailed descriptions of the categories and figures over three years. In 2024, some categories were renamed and some subcategories were renamed, retired, or consolidated, and Appendix B3 identifies these changes.
The Consumer Sentinel Network Data Book excludes the National Do Not Call Registry. A separate report about these complaint statistics is available at: www.ftc.gov/exploredata. Unspecified reports relating to unwanted contacts, such as unsolicited emails and text messages, are catalogued in Appendix B3.
Consumers can report as much or as little detail as they wish when they file a report. For the Sentinel Data Book graphics, percentages are based on the total number of Sentinel fraud, identity theft, and other report types in 2024 in which consumers provided the information displayed on each chart.
Reports to Sentinel sometimes indicate money was lost, and sometimes indicate no money was lost. Often, people make these reports after they experience something problematic in the marketplace, avoid losing any money, and wish to alert others. Except where otherwise stated, numbers are based on reports both from people who indicated a loss and people who did not.
Calculations of dollar amounts lost are based on reports in which consumers indicated they lost between $1 and $999,999.
States and Metropolitan Areas are ranked based on the number of reports per 100,000 population. State rankings and Metropolitan Area rankings are based on 2023 U.S. Census population estimates (2019-2023 American Community Survey 5-Year Estimates).
This Sentinel Data Book identifies Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of 100,000. Metropolitan areas are defined by Office of Management and Budget Bulletin No. 23-01, "Revised Delineations of Metropolitan Statistical Areas, Micropolitan Statistical Areas, and Combined Statistical Areas, and Guidance on Uses of the Delineations of These Areas" (July 21, 2023).
Numbers change over time. The Sentinel Data Book sorts consumer reports by year, based on the date of the consumer's report. Some data contributors transfer their complaints to Sentinel after the end of the calendar year, and new data providers often contribute reports from prior years. As a result, the total number of reports for 2024 will likely change during the next few months, and totals from previous years may differ from prior Consumer Sentinel Network Data Books. The most up-to-date information can be found online at ftc.gov/exploredata.
Executive Summary
Overview
In 2024, the Consumer Sentinel Network took in over 6.47 million reports, an increase from 2023.
- Fraud: 2.6 million (40% of all reports)
- Identity theft: 1.1 million (18%)
- Other: 2.8 million (43%)
In 2024, the top three Sentinel report categories were Credit Bureaus and Information Furnishers (21% of all reports), Identity Theft (18%), and Imposter Scams (13%).
Fraud
There were 845,806 imposter scam reports to Sentinel. Twenty-two percent of those reported a dollar loss, totaling $2.95 billion lost to imposter scams in 2024. These scams include people falsely claiming to be a romantic interest, the government, a relative in distress, a well-known business, or a technical support expert to get a consumer's money.
Of the 2.6 million fraud reports, 38% indicated money was lost. In 2024, people reported losing over $12 billion to fraud – an increase of over $2 billion over 2023. Over $5 billion of losses reported were to investment-related scams.
The median loss for all fraud reports in 2024 is $497. Among the top 10 frauds reported, the median individual losses were highest in these categories:
- Investment Related ($9,196)
- Business and Job Opportunities ($2,250)
- Mortgage Forclosure Relief and Debt Management ($1,500)
Bank transfers and payments accounted for the highest aggregate losses reported in 2024 ($2.09 billion), followed by Cryptocurrency ($1.42 billion), while credit cards were most frequently identified as the payment method in fraud reports.
Email was the method of contact for 25% of fraud reports when a contact method was identified. Eleven percent of those reports indicated a money loss – but that 11% reported an aggregate loss of $502 million, and a $600 median loss.
Of people who reported their age, those aged 20-29 reported losing money to fraud in 44% of reports filed with the FTC, while people aged 70-79 reported losing money in 24% of their reports and people 80 and over reported it in 21% of their reports. But when they did experience a loss, people aged 70 and older reported much higher median losses than any other age group.
Identity Theft
Credit Card tops the list of identity theft types reported in 2024. The FTC received 449,032 reports from people who said their information was misused with an existing credit card or when applying for a new credit card.
Military
Military consumers reported over 99,000 fraud complaints, including 44,587 imposter scams that reportedly cost them over $199 million in 2024.
Top States
The states with the highest per capita rate of reported fraud in 2024 were Florida, Georgia, Delaware, Nevada, and Maryland. For reported identity theft, the top states in 2024 were Florida, Georgia, Nevada, Texas, and Delaware.
SNAPSHOT
6.5 MILLION REPORTS
TOP THREE CATEGORIES
- Credit Bureaus and Information Furnishers
- Identity Theft
- Imposter Scams
2.6 million fraud reports | 38% reported a loss
$12.5 billion total fraud losses | $497 median loss
Younger people reported losing money to fraud more often than older people.
- 44% Age 20-29
- 24% Age 70-79
But when people aged 70+ had a loss, the median loss was much higher.
- Age 20-29: $417
- 70-79: $1,000
- 80+: $1,650
Imposter Scams
ABOUT 1 in 5 PEOPLE LOST MONEY $2.952 billion reported lost $800 median loss
Identity Theft Reports
- 37% Insurance
- 36% Government Benefits Applied For\Received
Number of Fraud, Identity Theft and Other Reports by Year
[Chart showing growth in reports from 2002-2024, reaching 6.47M in 2024]
| Year | # of Reports |
|---|---|
| 2001 | 325,519 |
| 2002 | 551,622 |
| 2003 | 713,657 |
| 2004 | 860,383 |
| 2005 | 909,314 |
| 2006 | 906,129 |
| 2007 | 1,070,447 |
| 2008 | 1,261,124 |
| 2009 | 1,428,977 |
| 2010 | 1,470,306 |
| 2011 | 1,898,543 |
| 2012 | 2,115,079 |
| 2013 | 2,134,565 |
| 2014 | 2,620,931 |
| 2015 | 3,080,378 |
| 2016 | 3,060,824 |
| 2017 | 2,926,167 |
| 2018 | 3,161,213 |
| 2019 | 3,485,938 |
| 2020 | 5,165,295 |
| 2021 | 6,136,404 |
| 2022 | 5,317,751 |
| 2023 | 5,548,815 |
| 2024 | 6,471,708 |
The reported figures exclude National Do Not Call Registry complaints.
Report Categories
| Rank | Category | # of Reports | % |
|---|---|---|---|
| 1 | Credit Bureaus and Information Furnishers | 1,353,175 | 20.91% |
| 2 | Identity Theft | 1,135,291 | 17.54% |
| 3 | Imposter Scams | 845,806 | 13.07% |
| 4 | Online Shopping and Negative Reviews | 384,946 | 5.95% |
| 5 | Banks and Lenders | 351,543 | 5.43% |
| 6 | Debt Collection | 218,736 | 3.38% |
| 7 | Auto Related | 197,015 | 3.04% |
| 8 | Internet Services | 151,412 | 2.34% |
| 9 | Business and Job Opportunities | 130,075 | 2.01% |
| 10 | Credit Cards | 126,368 | 1.95% |
| 11 | Investment Related | 118,960 | 1.84% |
| 12 | Health Care | 115,473 | 1.78% |
| 13 | Privacy, Data Security, and Cyber Threats | 111,024 | 1.72% |
| 14 | Prizes, Sweepstakes and Lotteries | 97,350 | 1.50% |
| 15 | Telephone and Mobile Services | 92,520 | 1.43% |
| 16 | Home Improvement, Repair, and Solar | 81,925 | 1.27% |
| 17 | Travel, Vacations and Timeshare Plans | 58,347 | 0.90% |
| 18 | Mortgage Foreclosure Relief and Debt Management | 34,159 | 0.53% |
| 19 | Television and Electronic Media | 33,360 | 0.52% |
| 20 | Advance Payments for Credit Services | 27,557 | 0.43% |
| 21 | Education | 25,813 | 0.40% |
| 22 | Computer Equipment and Software | 24,311 | 0.38% |
| 23 | Foreign Money Offers and Fake Check Scams | 18,663 | 0.29% |
| 24 | Charitable Solicitations | 11,019 | 0.17% |
| 25 | Magazines and Books | 5,435 | 0.08% |
| 26 | Tax Preparers | 5,317 | 0.08% |
| 27 | Office Supplies and Services | 3,525 | 0.05% |
| 28 | Grants | 2,229 | 0.03% |
| 29 | Funeral Services | 1,233 | 0.02% |
Percentages are based on the total number of 2024 Sentinel reports (6,471,708). 7% of the total were coded "Other Misc." See Appendix B3.
Report Type
- Fraud: 2,600,678 (40.2%)
- Identity Theft: 1,135,291 (17.5%)
- Other: 2,759,963 (42.6%)
Top 10 Fraud Categories
| Rank | Category | # of Reports | % Reporting $ Loss | Total $ Loss | Median $ Loss |
|---|---|---|---|---|---|
| 1 | Imposter Scams | 845,806 | 22% | $2,952M | $800 |
| 2 | Online Shopping and Negative Reviews | 383,441 | 76% | $432M | $130 |
| 3 | Business and Job Opportunities | 126,217 | 36% | $751M | $2,250 |
| 4 | Investment Related | 118,960 | 79% | $5,697M | $9,196 |
| 5 | Internet Services | 118,261 | 28% | $164M | $300 |
| 6 | Prizes, Sweepstakes and Lotteries | 97,350 | 22% | $351M | $1,000 |
| 7 | Telephone and Mobile Services | 92,520 | 39% | $56M | $240 |
| 8 | Health Care | 78,763 | 51% | $80M | $283 |
| 9 | Travel, Vacations and Timeshare Plans | 58,347 | 67% | $274M | $922 |
| 10 | Mortgage Foreclosure Relief and Debt Management | 34,159 | 21% | $82M | $1,500 |
Identity Theft Types
| Rank | Theft Type | # of Reports |
|---|---|---|
| 1 | Credit Card | 449,032 |
| 2 | Other Identity Theft | 358,993 |
| 3 | Loan or Lease | 176,400 |
| 4 | Bank Account | 114,608 |
| 5 | Employment or Tax-Related | 87,470 |
| 6 | Phone or Utilities | 82,626 |
| 7 | Government Documents or Benefits | 70,332 |
Top 10 Other Categories
| Rank | Category | # of Reports |
|---|---|---|
| 1 | Credit Bureaus and Information Furnishers | 1,353,175 |
| 2 | Banks and Lenders | 351,543 |
| 3 | Debt Collection | 218,736 |
| 4 | Auto Related | 197,015 |
| 5 | Credit Cards | 126,368 |
| 6 | Home Improvement, Repair, and Solar | 81,925 |
| 7 | Television and Electronic Media | 33,360 |
| 8 | Education | 25,813 |
| 9 | Computer Equipment and Software | 24,311 |
| 10 | Privacy, Data Security, and Cyber Threats | 21,601 |
Certain categories are comprised of subcategories that fall in both Fraud and Other report types. See Appendix B3. The Fraud rankings exclude subcategories that are not fraud, and the Other rankings exclude subcategories that are classified as fraud.
Number of Reports by Type
[Chart showing trend lines for Fraud, Identity Theft, and Other reports from 2002-2024]
Number of Reports by Type
| Year | Fraud | Identity Theft | Other |
|---|---|---|---|
| 2001 | 137,306 | 86,250 | 101,963 |
| 2002 | 242,783 | 161,977 | 146,862 |
| 2003 | 331,366 | 215,240 | 167,051 |
| 2004 | 410,298 | 246,909 | 203,176 |
| 2005 | 437,585 | 255,687 | 216,042 |
| 2006 | 423,672 | 246,214 | 236,243 |
| 2007 | 505,563 | 259,314 | 305,570 |
| 2008 | 620,832 | 314,587 | 325,705 |
| 2009 | 708,781 | 278,360 | 441,836 |
| 2010 | 820,072 | 251,074 | 399,160 |
| 2011 | 1,041,517 | 279,191 | 577,835 |
| 2012 | 1,112,693 | 369,958 | 632,428 |
| 2013 | 1,159,115 | 290,098 | 685,352 |
| 2014 | 1,526,365 | 332,545 | 762,021 |
| 2015 | 1,165,393 | 490,085 | 1,429,676 |
| 2016 | 1,228,865 | 398,356 | 1,435,874 |
| 2017 | 1,310,003 | 370,915 | 1,247,309 |
| 2018 | 1,523,295 | 444,338 | 1,203,425 |
| 2019 | 1,897,238 | 649,390 | 980,572 |
| 2020 | 2,467,103 | 1,388,532 | 1,361,628 |
| 2021 | 3,041,971 | 1,434,477 | 1,686,786 |
| 2022 | 2,572,424 | 1,107,004 | 1,661,691 |
| 2023 | 2,621,649 | 1,036,855 | 1,914,555 |
| 2024 | 2,600,678 | 1,135,291 | 2,759,963 |
The reported figures exclude National Do Not Call Registry complaints.
Fraud Reports by Payment Method
2,600,678 Number of Fraud Reports
475,905 (18%)
of Reports with Payment Method
| Payment Method | # Reports | Total $ Loss |
|---|---|---|
| Credit Cards | 108,881 | $275M |
| Payment App or Service | 90,571 | $391M |
| Debit Card | 76,285 | $180M |
| Bank Transfer or Payment | 47,336 | $2,089M |
| Cryptocurrency | 46,899 | $1,417M |
| Gift Card or Reload Card | 41,120 | $212M |
| Wire Transfer | 40,448 | $287M |
| Cash | 13,609 | $308M |
| Check | 8,098 | $225M |
| Money Order | 2,658 | $51M |
The amount lost is based on reports in which consumers indicated they lost between $1 and $999,999.
Fraud Reports by Contact Method
2,600,678 Number of Fraud Reports
1,509,002 (58%)
of Reports with Contact Method
Percentage of all Fraud Reports with a Contact Method identified vs. percentage with a dollar loss reported
| Contact Method | % of Reports | % with $ Loss |
|---|---|---|
| 25% | 11% | |
| Phone call | 19% | 19% |
| Text | 16% | 11% |
| Social Media | 12% | 70% |
| Website or Apps | 12% | 68% |
| Other | 10% | 40% |
| 3% | 13% | |
| Online Ad or Pop-up | 3% | 62% |
Number of Reports and Amount Lost by Contact Method
| Contact Method | # of Reports | Total $ Loss | Median $ Lost |
|---|---|---|---|
| 371,651 | $502M | $600 | |
| Phone call | 284,659 | $948M | $1,500 |
| Text | 246,784 | $470M | $1,000 |
| Social Media | 186,826 | $1,858M | $409 |
| Website or Apps | 186,663 | $976M | $200 |
| Other | 148,288 | $1,072M | $633 |
| 42,108 | $90M | $990 | |
| Online Ad or Pop-up | 42,023 | $246M | $180 |
Other contact methods includes TV or radio, print, fax, in person, consumer initiated contact, and other methods consumers write in or that cannot be otherwise categorized.
Reported Frauds and Losses by Age
| Age Group | # of Reports | Total $ Lost |
|---|---|---|
| 19 and Under | 30,330 (3%) | $55M |
| 20-29 | 155,346 (13%) | $430M |
| 30-39 | 203,764 (17%) | $810M |
| 40-49 | 191,508 (16%) | $971M |
| 50-59 | 175,898 (15%) | $1,006M |
| 60-69 | 208,896 (18%) | $1,180M |
| 70-79 | 159,550 (14%) | $887M |
| 80 and Over | 51,713 (4%) | $319M |
Percentages are based on the total number of 2024 fraud reports in which consumers provided their age: 1,177,005.
Percentage Reporting a Fraud Loss and Median Loss by Age
| Age Group | % Reporting a Fraud $ Loss | Median $ Lost |
|---|---|---|
| 19 and Under | 21% | $189 |
| 20-29 | 29% | $417 |
| 30-39 | 35% | $450 |
| 40-49 | 38% | $500 |
| 50-59 | 40% | $520 |
| 60-69 | 44% | $691 |
| 70-79 | 51% | $1,000 |
| 80 and Over | 24% | $1,650 |
Of the 2,600,678 total fraud reports in 2024, 45% included useable consumer age information.
Identity Theft Reports by Type
| Theft Type | Theft Subtype | # of Reports | % Difference from Previous Year |
|---|---|---|---|
| Bank Account | Debit Cards, Electronic Funds Transfer, or ACH | 42,041 | +0% |
| Existing Accounts | 17,645 | -6% | |
| New Accounts | 62,982 | -25% | |
| Credit Card | New Accounts | 406,110 | +7% |
| Existing Accounts | 52,428 | +17% | |
| Employment or Tax-Related | Employment or Wage-Related Fraud | 37,556 | +20% |
| Tax Fraud | 54,725 | -10% | |
| Government Documents or Benefits | Driver's License Issued\Forged | 9,501 | +6% |
| Government Benefits Applied For\Received | 52,858 | -36% | |
| Other Government Documents Issued\Forged | 12,376 | +36% | |
| Passport Issued\Forged | 2,105 | +30% | |
| Loan or Lease | Apartment or House Rented | 17,790 | +35% |
| Auto Loan\Lease | 60,188 | +16% | |
| Business\Personal Loan | 95,689 | +18% | |
| Federal Student Loan | 7,487 | +10% | |
| Non-Federal Student Loan | 12,747 | +17% | |
| Real Estate Loan | 8,489 | +12% | |
| Other Identity Theft | Email or Social Media | 22,258 | +14% |
| Evading the Law | 5,793 | +5% | |
| Insurance | 15,587 | +37% | |
| Medical Services | 10,116 | -26% | |
| Online Shopping or Payment Account | 19,797 | +9% | |
| Other | 299,201 | +46% | |
| Securities Accounts | 6,863 | +24% | |
| Phone or Utilities | Landline Telephone – Existing Accounts | 1,194 | +6% |
| Landline Telephone – New Accounts | 4,993 | +9% | |
| Mobile Telephone – Existing Accounts | 9,586 | +22% | |
| Mobile Telephone – New Accounts | 45,553 | +5% | |
| Utilities – Existing Accounts | 2,069 | +9% | |
| Utilities – New Accounts | 27,653 | -4% |
Consumers can report multiple types of identity theft. In 2024, 14% of identity theft reports included more than one type of identity theft.
Top Three Identity Theft Report Types by Year
| Year | Bank Account | Credit Card | Loan or Lease |
|---|---|---|---|
| 2020 | 89,684 | 393,446 | 205,092 |
| 2021 | 124,544 | 389,790 | 197,981 |
| 2022 | 156,144 | 440,675 | 153,598 |
| 2023 | 136,862 | 416,579 | 149,803 |
| 2024 | 114,608 | 449,032 | 176,400 |
The top identity theft types can vary by year. This graph depicts the top three types of identity theft reported in 2024 and how those types changed over five years.
Identity Theft Reports by Age
| Age Group | # of Reports |
|---|---|
| 19 and Under | 21,420 |
| 20-29 | 187,195 |
| 30-39 | 291,807 |
| 40-49 | 207,658 |
| 50-59 | 135,758 |
| 60-69 | 83,485 |
| 70-79 | 36,790 |
| 80 and Over | 9,605 |
Identity Theft Types by Age
| Theft Type | 19 and Under | 20-29 | 30-39 | 40-49 | 50-59 | 60-69 | 70-79 | 80 and Over |
|---|---|---|---|---|---|---|---|---|
| Bank Account | 1,830 | 17,137 | 26,277 | 22,475 | 18,075 | 14,684 | 7,794 | 2,340 |
| Credit Card | 2,447 | 81,362 | 131,297 | 89,864 | 52,940 | 28,281 | 11,861 | 2,987 |
| Employment or Tax-Related | 11,569 | 16,158 | 18,941 | 15,096 | 10,937 | 7,992 | 3,220 | 742 |
| Government Documents or Benefits | 2,771 | 9,438 | 14,306 | 12,915 | 11,492 | 9,058 | 4,338 | 1,343 |
| Loan or Lease | 1,062 | 30,510 | 53,001 | 36,598 | 22,092 | 13,458 | 5,784 | 1,416 |
| Other Identity Theft | 2,969 | 53,580 | 85,773 | 57,952 | 35,213 | 17,372 | 6,852 | 1,797 |
| Phone or Utilities | 735 | 13,833 | 24,005 | 17,419 | 11,710 | 7,642 | 3,132 | 829 |
Of the 1,135,291 total identity theft reports in 2024, 86% included consumer age information.
Fraud, Identity Theft, and Other Reports by Military Consumers
Reports by Status
| Status | # of Reports | # of Fraud Reports | % Reporting Fraud Loss | Total Fraud Loss | Median Fraud Loss |
|---|---|---|---|---|---|
| Active Duty Service Member | 17,336 | 7,292 | 41% | $71M | $920 |
| Military Retiree/Veteran | 166,921 | 78,913 | 30% | $419M | $700 |
| Reserve/National Guard | 11,753 | 6,022 | 35% | $40M | $855 |
| Spouse/Dependent of Active Duty Service Member | 14,629 | 7,216 | 41% | $54M | $572 |
Reports by Branch
| Branch | # of Reports | # of Fraud Reports | % Reporting Fraud Loss | Total Fraud Loss | Median Fraud Loss |
|---|---|---|---|---|---|
| U.S. Air Force | 39,063 | 19,825 | 27% | $96M | $584 |
| U.S. Army | 91,035 | 38,885 | 32% | $217M | $731 |
| U.S. Coast Guard | 3,292 | 1,643 | 33% | $9M | $500 |
| U.S. Marines | 20,838 | 9,195 | 33% | $54M | $727 |
| U.S. Navy | 40,907 | 19,101 | 30% | $95M | $569 |
| U.S. Space Force | 784 | 509 | 45% | $12M | $1,300 |
Of the 212,158 total reports from military consumers in 2024, 92% provided military branch information.
Reports by Rank
| Rank | # of Reports | # of Fraud Reports | % Reporting Fraud Loss | Total Fraud Loss | Median Fraud Loss |
|---|---|---|---|---|---|
| Enlisted | 129,955 | 68,201 | 31% | $325M | $640 |
| Officer | 29,703 | 17,796 | 30% | $160M | $800 |
Of the 212,158 total reports from military consumers in 2024, 75% provided information about rank.
Reports by Military Consumers
| Report Type | # of Reports |
|---|---|
| Fraud | 99,443 |
| Identity Theft | 38,736 |
| Other | 75,652 |
Top 10 Fraud Categories
| Rank | Category | # of Reports | % Reporting $ Loss | Total $ Loss | Median $ Loss |
|---|---|---|---|---|---|
| 1 | Imposter Scams | 44,587 | 23% | $199.6M | $1,110 |
| 2 | Online Shopping and Negative Reviews | 11,515 | 81% | $22.5M | $150 |
| 3 | Investment Related | 4,750 | 73% | $208.1M | $10,000 |
| 4 | Business and Job Opportunities | 4,655 | 35% | $38.4M | $2,800 |
| 5 | Prizes, Sweepstakes and Lotteries | 3,469 | 33% | $29.2M | $1,665 |
| 6 | Internet Services | 2,558 | 18% | $3.2M | $214 |
| 7 | Telephone and Mobile Services | 2,247 | 42% | $2.6M | $200 |
| 8 | Mortgage Foreclosure Relief and Debt Management | 2,071 | 26% | $9.4M | $1,356 |
| 9 | Travel, Vacations and Timeshare Plans | 1,385 | 71% | $18.6M | $2,746 |
| 10 | Advance Payments for Credit Services | 1,189 | 34% | $9.7M | $1,350 |
99,443 # of Fraud Reports $584M Total $ Loss $700 Median $ Loss 31,833 (32%) # of Reports with $ Loss
Identity Theft Types
| Rank | Theft Type | # of Reports |
|---|---|---|
| 1 | Credit Card | 14,088 |
| 2 | Loan or Lease | 8,365 |
| 3 | Other Identity Theft | 7,556 |
| 4 | Bank Account | 7,485 |
| 5 | Phone or Utilities | 4,258 |
| 6 | Government Documents or Benefits | 3,479 |
| 7 | Employment or Tax-Related | 3,264 |
Top 10 Other Categories
| Rank | Category | # of Reports |
|---|---|---|
| 1 | Credit Bureaus and Information Furnishers | 20,536 |
| 2 | Banks and Lenders | 16,801 |
| 3 | Debt Collection | 6,329 |
| 4 | Credit Cards | 5,726 |
| 5 | Auto Related | 5,073 |
| 6 | Home Improvement, Repair, and Solar | 1,577 |
| 7 | Privacy, Data Security, and Cyber Threats | 1,567 |
| 8 | Education | 1,226 |
| 9 | Television and Electronic Media | 844 |
| 10 | Computer Equipment and Software | 186 |
Certain categories are comprised of subcategories that fall in both Fraud and Other report types. See Appendix B3. The Fraud rankings exclude subcategories that are not fraud, and the Other rankings exclude subcategories that are classified as fraud.
Military Consumer Identity Theft Reports by Type
| Theft Type | Theft Subtype | # of Reports | % Difference from Previous Year |
|---|---|---|---|
| Bank Account | Debit Cards, Electronic Funds Transfer, or ACH | 3,526 | +5% |
| Existing Accounts | 867 | -8% | |
| New Accounts | 3,743 | -27% | |
| Credit Card | Existing Accounts | 3,365 | +8% |
| New Accounts | 11,462 | -7% | |
| Employment or Tax-Related | Employment or Wage-Related Fraud | 1,154 | +36% |
| Tax Fraud | 2,357 | -6% | |
| Government Documents or Benefits | Driver's License Issued\Forged | 589 | +20% |
| Government Benefits Applied For\Received | 2,530 | -18% | |
| Other Government Documents Issued\Forged | 806 | +41% | |
| Passport Issued\Forged | 152 | +15% | |
| Loan or Lease | Apartment or House Rented | 893 | +45% |
| Auto Loan\Lease | 1,995 | +35% | |
| Business\Personal Loan | 5,147 | +23% | |
| Federal Student Loan | 318 | +49% | |
| Non-Federal Student Loan | 737 | +41% | |
| Real Estate Loan | 501 | +29% | |
| Other Identity Theft | Email or Social Media | 1,480 | +18% |
| Evading the Law | 412 | +21% | |
| Insurance | 432 | +20% | |
| Medical Services | 360 | -3% | |
| Online Shopping or Payment Account | 1,299 | +9% | |
| Other | 4,530 | +21% | |
| Securities Accounts | 506 | +21% | |
| Phone or Utilities | Landline Telephone – Existing Accounts | 97 | -2% |
| Landline Telephone – New Accounts | 269 | +26% | |
| Mobile Telephone – Existing Accounts | 573 | +9% | |
| Mobile Telephone – New Accounts | 2,330 | +4% | |
| Utilities – Existing Accounts | 90 | -18% | |
| Utilities – New Accounts | 1,328 | -5% |
Consumers can report multiple types of identity theft. In 2024, 19% of Military identity theft reports included more than one type of identity theft.
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State Rankings: Identity Theft Reports
| Rank | State | Reports per 100K Population | # of Reports |
|---|---|---|---|
| 1 | Florida | 528 | 115,840 |
| 2 | Georgia | 517 | 55,955 |
| 3 | Nevada | 466 | 14,631 |
| 4 | Texas | 393 | 116,484 |
| 5 | Delaware | 392 | 3,942 |
| 6 | Massachusetts | 388 | 27,141 |
| 7 | California | 356 | 139,665 |
| 8 | Louisiana | 346 | 15,991 |
| 9 | Illinois | 339 | 43,028 |
| 10 | Maryland | 324 | 19,990 |
| 11 | New Jersey | 313 | 29,037 |
| 12 | New York | 295 | 58,692 |
| 13 | South Carolina | 291 | 15,146 |
| 14 | Pennsylvania | 290 | 37,717 |
| 15 | Arizona | 287 | 20,863 |
| 16 | Alabama | 269 | 13,596 |
| 17 | Mississippi | 268 | 7,903 |
| 18 | Rhode Island | 264 | 2,896 |
| 19 | North Carolina | 259 | 27,466 |
| 20 | Michigan | 237 | 23,783 |
| 21 | Connecticut | 236 | 8,502 |
| 22 | Ohio | 236 | 27,766 |
| 23 | Virginia | 213 | 18,460 |
| 24 | Tennessee | 212 | 14,829 |
| 25 | Arkansas | 209 | 6,340 |
| 26 | Colorado | 208 | 12,087 |
| Rank | State | Reports per 100K Population | # of Reports |
|---|---|---|---|
| 27 | Indiana | 198 | 13,471 |
| 28 | Missouri | 187 | 11,535 |
| 29 | Oklahoma | 169 | 6,747 |
| 30 | Washington | 169 | 13,068 |
| 31 | Oregon | 163 | 6,898 |
| 32 | Utah | 157 | 5,224 |
| 33 | Kansas | 154 | 4,518 |
| 34 | New Mexico | 150 | 3,171 |
| 35 | New Hampshire | 150 | 2,079 |
| 36 | Wisconsin | 149 | 8,798 |
| 37 | Kentucky | 142 | 6,396 |
| 38 | Hawaii | 138 | 1,990 |
| 39 | Montana | 131 | 1,447 |
| 40 | Nebraska | 130 | 2,554 |
| 41 | Minnesota | 127 | 7,280 |
| 42 | Maine | 127 | 1,746 |
| 43 | Idaho | 125 | 2,367 |
| 44 | Iowa | 123 | 3,919 |
| 45 | Wyoming | 120 | 697 |
| 46 | North Dakota | 119 | 924 |
| 47 | West Virginia | 113 | 2,017 |
| 48 | Alaska | 106 | 780 |
| 49 | Vermont | 101 | 651 |
| 50 | South Dakota | 94 | 845 |
District of Columbia | 480 | 3,225 Puerto Rico | 51 | 1,649
The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of reports per 100,000 population. Population estimates are based on 2023 U.S. Census population estimates.
Alabama
Top Ten Report Categories
- Credit Bureaus and Information Furnishers: 32%
- Identity Theft: 16%
- Imposter Scams: 10%
- Banks and Lenders: 5%
- Debt Collection: 5%
- Online Shopping and Negative Reviews: 5%
- Auto Related: 3%
- Prizes, Sweepstakes and Lotteries: 2%
- Internet Services: 2%
- Credit Cards: 2%
Top Identity Theft Types
- Credit Card: 39%
- Other Identity Theft: 36%
- Loan or Lease: 21%
- Bank Account: 9%
- Phone or Utilities: 7%
Fraud & Other Reports
- 14th State Rank (Reports per 100K Population)
- 70,132 Total Fraud & Other Reports
- $104.2M Total Fraud Losses
- $400 Median Fraud Losses
Identity Theft Reports
- 16th State Rank (Reports per 100K Population)
- 13,596 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Alabama consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.
Alaska
Top Ten Report Categories
- Imposter Scams: 23%
- Identity Theft: 10%
- Online Shopping and Negative Reviews: 8%
- Credit Bureaus and Information Furnishers: 7%
- Banks and Lenders: 6%
- Internet Services: 5%
- Privacy, Data Security, and Cyber Threats: 4%
- Auto Related: 3%
- Investment Related: 3%
- Prizes, Sweepstakes and Lotteries: 3%
Top Identity Theft Types
- Credit Card: 32%
- Other Identity Theft: 28%
- Bank Account: 17%
- Loan or Lease: 15%
- Government Documents or Benefits: 10%
Fraud & Other Reports
- 31st State Rank (Reports per 100K Population)
- 7,279 Total Fraud & Other Reports
- $26.9M Total Fraud Losses
- $525 Median Fraud Losses
Identity Theft Reports
- 48th State Rank (Reports per 100K Population)
- 780 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Alaska consumers, as indicated in the chart title. This page excludes reports provided by the Alaska Attorney General. Consumers can report multiple types of identity theft.
Arizona
Top Ten Report Categories
- Identity Theft: 16%
- Credit Bureaus and Information Furnishers: 16%
- Imposter Scams: 14%
- Online Shopping and Negative Reviews: 6%
- Banks and Lenders: 6%
- Auto Related: 4%
- Debt Collection: 3%
- Health Care: 3%
- Internet Services: 2%
- Business and Job Opportunities: 2%
Top Identity Theft Types
- Credit Card: 39%
- Other Identity Theft: 27%
- Loan or Lease: 17%
- Employment or Tax-Related: 12%
- Bank Account: 10%
Fraud & Other Reports
- 11th State Rank (Reports per 100K Population)
- 106,023 Total Fraud & Other Reports
- $336.7M Total Fraud Losses
- $600 Median Fraud Losses
Identity Theft Reports
- 15th State Rank (Reports per 100K Population)
- 20,863 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Arizona consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.
Arkansas
Top Ten Report Categories
- Credit Bureaus and Information Furnishers: 18%
- Identity Theft: 18%
- Imposter Scams: 13%
- Banks and Lenders: 6%
- Online Shopping and Negative Reviews: 6%
- Debt Collection: 4%
- Auto Related: 3%
- Prizes, Sweepstakes and Lotteries: 3%
- Internet Services: 2%
- Credit Cards: 2%
Top Identity Theft Types
- Other Identity Theft: 33%
- Credit Card: 31%
- Loan or Lease: 17%
- Employment or Tax-Related: 13%
- Bank Account: 12%
Fraud & Other Reports
- 34th State Rank (Reports per 100K Population)
- 29,453 Total Fraud & Other Reports
- $52.1M Total Fraud Losses
- $375 Median Fraud Losses
Identity Theft Reports
- 25th State Rank (Reports per 100K Population)
- 6,340 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Arkansas consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.
California
Top Ten Report Categories
- Identity Theft: 22%
- Credit Bureaus and Information Furnishers: 20%
- Imposter Scams: 11%
- Banks and Lenders: 6%
- Online Shopping and Negative Reviews: 6%
- Debt Collection: 3%
- Auto Related: 3%
- Credit Cards: 3%
- Internet Services: 2%
- Privacy, Data Security, and Cyber Threats: 2%
Top Identity Theft Types
- Credit Card: 49%
- Other Identity Theft: 28%
- Loan or Lease: 13%
- Bank Account: 9%
- Employment or Tax-Related: 7%
Fraud & Other Reports
- 17th State Rank (Reports per 100K Population)
- 506,727 Total Fraud & Other Reports
- $1,678.7M Total Fraud Losses
- $542 Median Fraud Losses
Identity Theft Reports
- 7th State Rank (Reports per 100K Population)
- 139,665 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from California consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.
Colorado
Top Ten Report Categories
- Imposter Scams: 18%
- Identity Theft: 14%
- Online Shopping and Negative Reviews: 8%
- Credit Bureaus and Information Furnishers: 8%
- Banks and Lenders: 7%
- Auto Related: 4%
- Internet Services: 3%
- Health Care: 3%
- Privacy, Data Security, and Cyber Threats: 3%
- Debt Collection: 3%
Top Identity Theft Types
- Credit Card: 35%
- Other Identity Theft: 23%
- Bank Account: 18%
- Loan or Lease: 15%
- Employment or Tax-Related: 11%
Fraud & Other Reports
- 18th State Rank (Reports per 100K Population)
- 73,231 Total Fraud & Other Reports
- $210.7M Total Fraud Losses
- $500 Median Fraud Losses
Identity Theft Reports
- 26th State Rank (Reports per 100K Population)
- 12,087 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Colorado consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.
Connecticut
Top Ten Report Categories
- Credit Bureaus and Information Furnishers: 19%
- Identity Theft: 16%
- Imposter Scams: 13%
- Banks and Lenders: 7%
- Online Shopping and Negative Reviews: 7%
- Auto Related: 4%
- Debt Collection: 3%
- Credit Cards: 3%
- Internet Services: 3%
- Health Care: 2%
Top Identity Theft Types
- Credit Card: 45%
- Other Identity Theft: 27%
- Bank Account: 14%
- Loan or Lease: 11%
- Phone or Utilities: 8%
Fraud & Other Reports
- 20th State Rank (Reports per 100K Population)
- 43,890 Total Fraud & Other Reports
- $90.3M Total Fraud Losses
- $432 Median Fraud Losses
Identity Theft Reports
- 21st State Rank (Reports per 100K Population)
- 8,502 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Connecticut consumers, as indicated in the chart title. This page excludes reports provided by the Connecticut Department of Consumer Protection. Consumers can report multiple types of identity theft.
Delaware
Top Ten Report Categories
- Credit Bureaus and Information Furnishers: 27%
- Identity Theft: 17%
- Imposter Scams: 11%
- Banks and Lenders: 6%
- Online Shopping and Negative Reviews: 6%
- Debt Collection: 4%
- Auto Related: 3%
- Credit Cards: 3%
- Internet Services: 2%
- Health Care: 2%
Top Identity Theft Types
- Credit Card: 45%
- Other Identity Theft: 31%
- Loan or Lease: 17%
- Phone or Utilities: 10%
- Bank Account: 8%
Fraud & Other Reports
- 3rd State Rank (Reports per 100K Population)
- 18,870 Total Fraud & Other Reports
- $34.3M Total Fraud Losses
- $466 Median Fraud Losses
Identity Theft Reports
- 5th State Rank (Reports per 100K Population)
- 3,942 Identity Theft Reports
Percentages are based on the total number of relevant 2024 reports from Delaware consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.
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